Privacy Policy

Effective Date: July 11, 2026

KOZA Skin Clinic is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book appointments, purchase products, or interact with our clinic.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment provider)
• Appointment and purchase history
• Information you voluntarily provide through contact forms, appointment requests, or email communications
• Website usage information such as IP address, browser type, device information, and pages visited through cookies and analytics tools

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Schedule and manage appointments
• Provide customer service and respond to inquiries
• Communicate regarding appointments, orders, and clinic updates
• Improve our website, products, and services
• Send promotional emails or newsletters if you have chosen to receive them
• Meet legal and regulatory requirements

Payment Security

All online payments are processed through secure third-party payment providers using industry-standard encryption and PCI DSS security standards. KOZA Skin Clinic does not store your full credit card information.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand website traffic, and enhance our services.

You may disable cookies through your browser settings; however, some website features may not function as intended.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who assist us in operating our business, including:

• Payment processors
• Shipping carriers
• Appointment booking platforms
• Website hosting and technology providers
• Marketing and email communication platforms

These providers are required to protect your information and use it only for the services they provide on our behalf.

We may also disclose information where required by law.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While no method of electronic transmission is completely secure, we continually work to maintain appropriate security measures.

Your Privacy Rights

You may request to:

• Access your personal information
• Correct inaccurate or outdated information
• Withdraw your consent for marketing communications
• Request deletion of personal information where permitted by law

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. KOZA Skin Clinic is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on this page with the effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

KOZA Skin Clinic

3150–2180 Kelly Avenue
Port Coquitlam, BC V3C 0S4

Email: info@kozaskinclinic.com